This privacy policy describes the personal data collected or processed when you interact with Skyblue Collective, including through our websites, digital experiences, social media content and posts, online or offline events, or one of our other products or services, all which are part of Skyblue Collective’s brand (“Brand”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data, and how you can contact us.
Your Personal Data
Skyblue Collective, LLC (referred to as “Skyblue Collective”, “our”, “we” or “us” in this privacy policy), is responsible for processing your personal data.
We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our support team, request to receive communications, create an account, comment on a blog post, and/or participate in our events or contests.
The personal data includes:
- contact details including name, email, telephone number, and shipping and billing address;
- login and account information, including screen name, password and unique user ID;
- personal details including gender, geographical location, date of birth and purchase history;
- payment or credit card information;
- images, photos and videos; personal preferences including your marketing preferences
- social network information, including credentials and any information from your public posts about Skyblue Collective or your communications with us.
When interacting with Skyblue Collective, certain data is automatically collected from your device or web browser, as further described below in the section titled “Cookies and Pixel Tags.” This data includes:
- Device IDs, call state, network access, storage information and battery information;
- And Cookies, IP addresses, referrer headers, data identifying your web browser and version, web beacons, tags, and interactions with our brand.
When using our website, we also provide in-time notice or obtain consent for certain practices. For example, we will obtain to send push notifications, and promotional emails and SMS text messages. We may obtain this consent through the forms on our website or using the standard permissions available on your device.
In many cases, your web browser or mobile device platform will provide additional tools to allow you to control when your device collects or shares particular categories of personal data. For example, your mobile device or web browser may offer tools to allow you to manage cookie usage or location sharing. We encourage you to familiarize yourself with and use the tools available on your devices.
We use your personal data in the following ways:
To Provide the Features of the Website and the Services You Request
When you use our website, we will use your personal data to provide the requested product or service. For example, if you make a purchase on SkyblueCollective.com, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.
If you use our website to comment on blog posts or share a review, we will collect this personal data and store it so that you can review it on the website.
To Communicate Information about our Products, Services, Events and for Other Promotional Purposes
If you are an existing customer of Skyblue Collective (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar Skyblue Collective products or services, where permitted by applicable law (unless you have opted out). In other cases, we ask for your consent to send you marketing information.
We may use the information that you provide to us as, well as information from other Skyblue Collective products or services such as your use of our website, products and services to personalize communications and advertisements regarding our products and services that may be of interest to you. For registered users, this may include data collected from your interactions with our brand that are associated with your account across devices.
To Operate, Improve and Maintain our Business, Products and Services
We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Brand.
To Protect Our or Others’ Rights, Property or Safety
We may also use personal data about how you use our Brand to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law.
For General Research and Analysis Purposes
We use data about how our visitors use our Brand to understand customer behavior or preferences. For example, we may use information about how visitors to SkyblueCollective.com search for and find products to better understand the best ways to organize and present product offerings in our storefront.
Other Purposes
We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
Skyblue Collective may share each of the categories of personal data we collect with the following types of entities for the business purposes described:
- Skyblue Collective entities for the purposes and under the conditions outlined above.
- Service providers processing personal data (including the personal data noted in the “What Personal Information Do We Collect and When” section) for business purposes on Skyblue Collective’s behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, advertising, analytics, manage brand and product promotions as well as administering certain services and features.
- Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Brand or violations of our Brand’s Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting).
- To any other third party where you have provided your consent.
- We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).
We do not sell your personal data.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Protection and Management of your Personal Data
Encryption & Security: We use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools in certain circumstances, to maintain the safety of your personal data.
Despite our efforts, no website, mobile application, database or system is completely secure or “hacker proof.” You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
Retention of your personal data: We retain your personal data for as long as necessary to fulfil the purposes described in this policy, unless otherwise required or permitted by law. For example, we keep your account profile information for as long as you keep your Skyblue Collective account, but we may keep your order history longer to comply with legal obligations. Click here to learn more.
Managing your personal data: You may have the right to request: (i) access to your personal data (both the categories of data we collect, which is laid out in this policy, and particular types); (ii) an electronic copy of your personal data; (iii) correction of your personal data if it is incomplete or inaccurate; or (iii) deletion or restriction of your personal data in certain circumstances as provided by applicable law. We do not sell your personal data. We will not discriminate against you for the exercise of these rights. If you request to delete your account, you can create a new account on our website at any time.
If you have a request regarding your personal data that cannot be fulfilled from your account settings, please contact us. Contact details can be found in the “Questions, Feedback and Metrics” section below. We will verify your request either through a message sent to the email address associated with your account (so you must have access to this email account) or by asking you to provide information matching what we have for you within our systems. You or your authorized agent may request to exercise your rights. Before we can act on a request from your authorized agent, we may require verification of your identity and proof from the authorized agent that they can act on your behalf.
Managing your content: You can request removal of your posted User Generated Content on the website, but please note that removal may not encompass all possible locations, for example, back-ups or sharing by other users initiated prior to removal.
Managing your notifications: If you have a Skyblue Colllective account, you can opt-out of receiving Skyblue Collective’s marketing communications by modifying the preferences in your account settings. Alternatively, you can opt-out by following the opt out or unsubscribe instructions in the message or by contacting us. Contact details are in the “Questions, Feedback and Metrics” section below.
Cookies and Pixel Tags
Skyblue Collective collects information, which may include personal data, when you use our website and interact with our brand. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our brand such as click behavior, purchases and indicated preferences; and (ix) access times and referring URLs.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Some advertising and technology partners may also collect personal data when you use our website and interact with our brand. These partners have committed to act as service providers on Skyblue Collective’s behalf and have committed to only use your personal data for Skyblue Collective’s purposes as described in this policy.
In some instances, our website features and brand promotions allow you to log-in with or connect your Skyblue Collective account with a third-party social media or partner account. If you do so, your use of their technology within our Brand is subject to their terms and policies.
We use cookies and pixel tags to track usage of the Brand and to understand our customers’ preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about Brand traffic and Brand interaction, to identify trends and obtain statistics so that we can improve our Brand. There are generally three categories of cookies used on our Brand:
Functional: These cookies are required for basic Brand functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Brand within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
Performance: These cookies allow us to improve our Brand’s functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember Brand preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow website performance.
Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Brand through social media. Advertising cookies collect information to help better tailor advertising to your interests. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, Instagram, or other social networks and/or not allowing you to share content on social media.
Your browser can help you manage cookies. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Brand more efficient and some of our services will not function properly. There are also general resources for opting out of interest based advertising available on the websites of the Network Advertising Initiative and the Digital Advertising Alliance.
Similarly, you can adjust your advertising preferences on your mobile device at the device level. For example, to adjust your advertising preferences in iOS, visit Settings > Privacy > Advertising > Limit Ad Tracking. To adjust your advertising preferences in Android, visit Settings > Google > Ads > Opt out of interest-based ads.
Changes to Our Privacy Policy
Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our website and social platforms. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.
Questions, Feedback and Metrics
We welcome questions, comments, and concerns about our privacy policy and privacy practices.
If you wish to provide feedback or if you have questions or concerns, or wish to exercise your rights related to your personal data, please contact us at [email protected].
If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.